{"id":2707,"date":"2019-08-13T01:05:37","date_gmt":"2019-08-12T23:05:37","guid":{"rendered":"https:\/\/www.ecowings.nl\/klantenservice\/"},"modified":"2024-08-21T14:58:28","modified_gmt":"2024-08-21T12:58:28","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/www.ecowings.nl\/en\/customer-service\/","title":{"rendered":"Customer service"},"content":{"rendered":"<div id='av_section_1'  class='avia-section av-av_section-bbedcb0fc457d4319fdb5e628441284c main_color avia-section-default avia-no-border-styling  avia-builder-el-0  avia-builder-el-no-sibling  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-2707'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_full-1e26125d131ba13f1accaa8241be1528\">\n.flex_column.av-av_one_full-1e26125d131ba13f1accaa8241be1528{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-av_one_full-1e26125d131ba13f1accaa8241be1528 av_one_full  avia-builder-el-1  el_before_av_one_full  avia-builder-el-first  first flex_column_div av-zero-column-padding  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-kr0y8768-46020f5c6b413795f8162898118301c8\">\n#top .av-special-heading.av-kr0y8768-46020f5c6b413795f8162898118301c8{\nmargin:0px 0px 0px 0px;\npadding-bottom:0;\nfont-size:30px;\n}\nbody .av-special-heading.av-kr0y8768-46020f5c6b413795f8162898118301c8 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-kr0y8768-46020f5c6b413795f8162898118301c8 .av-special-heading-tag{\nfont-size:30px;\n}\n.av-special-heading.av-kr0y8768-46020f5c6b413795f8162898118301c8 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-kr0y8768-46020f5c6b413795f8162898118301c8 .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-kr0y8768-46020f5c6b413795f8162898118301c8 .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n<\/style>\n<div  class='av-special-heading av-kr0y8768-46020f5c6b413795f8162898118301c8 av-special-heading-h1 blockquote modern-quote  avia-builder-el-2  avia-builder-el-no-sibling  av-inherit-size av-linked-heading'><h1 class='av-special-heading-tag '  itemprop=\"headline\"  >What can we do for you?<\/h1><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_full-53b0b300fb3685750664fb085c5ad19d\">\n.flex_column.av-av_one_full-53b0b300fb3685750664fb085c5ad19d{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-av_one_full-53b0b300fb3685750664fb085c5ad19d av_one_full  avia-builder-el-3  el_after_av_one_full  avia-builder-el-last  first flex_column_div av-zero-column-padding  column-top-margin'     ><section  class='av_textblock_section av-kr0y8v85-ea99b9128fedb424552db4dab7af691f '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>The Ecowings team is ready to answer all your questions and help you with your order. Go to our <a href=\"https:\/\/www.ecowings.nl\/en\/shop\/\">webshop<\/a> and the rest will be self-explanatory. You can also order by phone via +31 651077126. Do you have questions about your order? Please contact Angela Rooijmans by sending an email to info@ecowings.nl or call +31 651077126. She will be glad to assist you.<\/p>\n<h4>This is how gift vouchers work<\/h4>\n<p>For a <strong>Fair Fashion gift card<\/strong> from ProjectCeCe, enter the gift voucher code in the Coupon code field in the shopping cart.<\/p>\n<p>For a <strong>Gift for Good gift card<\/strong> you enter the gift voucher code on the checkout screen, below the order details.<\/p>\n<p>With an <strong>Ohmygood voucher<\/strong> and <strong>VVV Giftcard<\/strong>, you only enter the gift voucher code after you have started the payment.<\/p>\n<h4>This is how you can pay<\/h4>\n<p>At the moment you can pay for your order with the following payment methods:<\/p>\n<ul>\n<li>Ideal<\/li>\n<li>PayPal<\/li>\n<li>Klarna Pay Later<\/li>\n<li>Creditcard<\/li>\n<li>Apple Pay<\/li>\n<\/ul>\n<p>You can also (partly) pay with a gift card: the Ohmygood card, the FairFashion Giftcard, the VVV giftcard and the Gift for Good card.<\/p>\n<h4>Shipping<\/h4>\n<p>As soon as you have placed an order, we will immediately start working for you. If you order before 2 p.m. and the Ecowings bag or accessory is in stock, we will do our very best to ship it the same day. If something is not in stock, we will inform you immediately.<\/p>\n<h4>Track &amp; Trace<\/h4>\n<p>We always ship your order with a Track &amp; Trace code so that you can track your order.<\/p>\n<h4>Shipping costs<\/h4>\n<p>For orders in the Netherlands, shipping above 50 euros is always free of charge. Under 50 euros you pay 3.95 euros for orders that fit through the letterbox and 5.95 euros for parcels.<\/p>\n<h4>Shipping Belgium<\/h4>\n<p>For orders from Belgium, the shipping costs are 9 euros for an order up to 100 euros. Above 100 euros, shipping to Belgium is free of charge.<\/p>\n<h4>Returns<\/h4>\n<p>If for any reason you want to return an Ecowings product, you can do so within 14 days. You will then be refunded the full order amount including shipping costs. Only the costs for returning the parcel to us are for your own account. Within the Netherlands, this will cost approximately EUR 5.95 per package. For returns from Belgium, the shipping costs are 9 euros. When you make use of your right of withdrawal, the product will be returned to Ecowings with all accessories supplied and \u2013 as much as possible \u2013 in its original condition and packaging. To exercise this right, please contact us via info@ecowings.nl. We will then refund the order amount within 14 days after registration of your return, provided the product has been returned in good order.<\/p>\n<h4>Exchange<\/h4>\n<p>It is of course possible that you want to exchange a product. Maybe it&#8217;s too small or too big. Perhaps you are not satisfied with the color or you just prefer a different Ecowings product. Everything is possible and is no problem at all. Send an email to info@ecowings.nl. The costs for returning are for your own account.<\/p>\n<h4>Warranty<\/h4>\n<p>We are proud of the quality of our products, but there is a possibility that something breaks. Either due to transport or due to a production error. In that case you can claim compensation for the damage within six months. In that case, send an email with photos of the damage to info@ecowings.nl and we will contact you to either replace the product or refund the purchase amount.<\/p>\n<h4>Your privacy is guaranteed<\/h4>\n<p>We treat your personal information with strict confidentiality and never provide this information to third parties without your permission. See for this our <a href=\"https:\/\/www.ecowings.nl\/en\/privacy-policy\/\">Privacy Policy<\/a>.<\/p>\n<\/div><\/section><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2707","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer service - Ecowings<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ecowings.nl\/en\/customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer service - Ecowings\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ecowings.nl\/en\/customer-service\/\" \/>\n<meta property=\"og:site_name\" content=\"Ecowings\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/EcoWIngsNL\" \/>\n<meta property=\"article:modified_time\" content=\"2024-08-21T12:58:28+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@EcowingsNL\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.ecowings.nl\/en\/customer-service\/\",\"url\":\"https:\/\/www.ecowings.nl\/en\/customer-service\/\",\"name\":\"Customer service - 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